Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : VMware Workspace ONE
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Must Have Skills Hands-on experience with Workspace ONE UEM, including device configuration, policy management, and troubleshooting. Configure, deploy, and maintain the Workspace ONE UEM platform to manage a diverse range of devices (Windows, macOS, iOS, Android). Oversee device enrollment, provisioning, and configuration. Manage device lifecycle from onboarding to retirement. Create, implement, and manage device and application policies to ensure compliance with organizational standards and security protocols. Provide expert-level support for end-users, addressing and resolving technical issues related to devices and Workspace ONE UEM. Monitor the performance and health of the UEM environment, generate reports, and analyze system metrics to identify and resolve issues proactively. Implement and manage security measures, including data encryption, remote wipe capabilities, and compliance monitoring to safeguard organizational data. Able to collaborate with other IT teams to integrate Workspace ONE UEM with other enterprise systems and applications. Proficiency in managing various operating systems (Windows, macOS, iOS, Android) within an enterprise environment. Able to support version upgrades for enrolled devices. Strong understanding of endpoint security practices, including data protection, encryption, and threat mitigation. Strong problem-solving skills and the ability to analyze and resolve complex issues efficiently. Must demonstrate ability to work productively with a wide range of people. Configuration of Security and compliance policies. Providing Root Cause Analysis for Major incidents. Maintain comprehensive documentation of system configurations, policies, procedures, and support tickets. Configuration of SSL Certificates. Knowledge of scripting languages (e.g., PowerShell) for automation tasks. Participation in global/local projects as required. Excellent communication skills with the ability to articulate technical concepts clearly to non-technical stakeholders. Regular Interaction with client and provide summary/report of issues and achievements. Lead technical projects through requirement gathering, design, build, test and deploy phases. Try to implement and initiate as much automation as possible to reduce the overall manual efforts and document reusable information. Regular team meets and discusses ongoing tickets, address team concerns, and provide updates to the team. Good to Have Technical and Communication Skills Knowledge of Exchange (Online and On-premises) functionality. Understanding of Hardware and Network Load Balancer. Experience with additional endpoint management platforms or enterprise mobility solutions. Good Client interaction skills. Excellent communication skills. Able to communicate effectively over conference calls. Technical writing skills. Familiarity with ITIL or other IT service management frameworks. Should be willing to work in shifts.