Operations Coordinator (for Tour Operator)

Grand Circle Corporation

Grand Circle Corporation is the largest U.S. direct marketer of international travel for North Americans aged 50-plus and has served 1 million travelers since 1958. Our business goal is to be the world leader in international travel, adventure and discovery.

Grand Circle Corporation is currently seeking candidates for the following position:

Operations Coordinator

Grand Circle Corporation is currently seeking candidates for the following position:

Operations Coordinator based in New Delhi, India.

The successful candidate will be responsible for handling relations with suppliers, resolving quality issues, planning the activities for the tour groups before the season start in pursuit of our companys excellence goals.

What you will be responsible for:

• Send status update to all the program 120 days prior, 90 days prior and 60 days prior.
• Send Final Rooming List for all programs 30 days prior.
• Send requests for all Arrive Early / Stay Late / Stopover booking and get confirmation.
• Customer Services Request (Back-to-Back confirmation)
• Reconfirm all services with local suppliers prior to start of the season (hotels, bus companies, restaurants, local guides, etc)
• Handling administrative tasks such as preparing all Group documents, reviewing all Group and Guide travel expenses, collecting and filing all end of trip documents
• Handle all medical/other emergencies for passengers on site in coordination with Tour Guide and the head office in the USA
• Book and confirm all arrival and departure transfers (to/from airport)
• Book and confirm special arrangements for individual passengers
• Resolve quality issues and handle relations with suppliers (bus companies, restaurants, local guides, etc.)
• Offer 24/7 emergency support for all the vendor and Trip leaders.

What we offer:

• Competitive salary package
• Reimbursement of public transport with yearly max cap
• Incentive Bonus based on targeted results
• Merit increase based on performance
• Personal and Professional Growth Available on request
• Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
• Associate Deals WORLDWIDE GC Tour packages available to associates @ discounted price
• Referral Bonus
• Full training program onsite
• Unique Corporate Culture (Team building, Community Work, Corporate Events)
• Working as part of an international team (exposure to colleagues in worldwide offices).
• Great opportunity to learn about all aspects of travel business and streamline your career

What we require from candidates skills:

• 5+ years experience in Travel & Tourism Business (Incoming Tour Operator Preferred)
• Fluent English written and spoken (Company official language: English)
• Proficient with Microsoft Office package (especially Excel)
• Strong People Skills & Customer Care Oriented
• Self-starter who is able respect deadlines and prioritize
• Demonstrated success in making tough decisions and taking risks
• Availability to travel 15% of the time and working longer hours
• Passion for travel

Please forward your C.V. in English to: Lalit Prasad lprasad@oattravel.com

By applying to this ad, you will automatically give Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment is in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: