Operations Associate

Location: Gurgaon (Delhi/NCR)

Job Type: Full-time

Sova (www.sova.health) is Indias first full-stack microbiome health company and a pioneer in gut health. We offer science-backed probiotic supplements supported by advanced microbiome diagnostics and therapeutic programs.

Backed by investors from Singapore, the US, and India, Sova is on a mission to transform health outcomes and improve livesevery single day.

Sova means satiety in Hebrewour promise to consumers and the core of our mission. Join a purpose-driven company with a bold vision to add a billion healthy years to the world.

Youll work in a collaborative, high-ownership environment that values integrity, speed, and impactwhere your work truly makes a difference.

We are looking for a detail-oriented and proactive Operations Associate to support day-to-day operational activities across order fulfillment, inventory tracking, vendor coordination, and process optimization.

This role is ideal for someone who enjoys problem-solving, working cross-functionally, and improving operational efficiency in a fast-growing healthtech startup.

• Manage the end-to-end order lifecycle, from order receipt to packaging, dispatch, and delivery tracking
• Coordinate with internal teams and logistics partners to ensure timely and accurate deliveries
• Handle operational exceptions such as delivery delays, misdeliveries, and returns

• Maintain accurate records of inventory including products, test kits, packaging materials, and collaterals
• Coordinate with external vendors and partners to ensure availability of materials and smooth operations

• Support process improvements across storage, packaging, and dispatch workflows
• Track key operational KPIs such as order turnaround time, dispatch accuracy, and issue resolution
• Identify gaps and recommend improvements to enhance efficiency and scalability

• Work closely with customer support teams to address urgent dispatches or delivery escalations
• Coordinate with quality and product teams to ensure packaging consistency and product integrity
• Provide regular operational updates to internal stakeholders

• Track and maintain operational data using Excel, Google Sheets, or internal tools
• Prepare and share dashboards and insights to support planning and decision-making.

Education

• Bachelors degree in Operations, Business Administration, Logistics, or a related field (preferred)

Experience

• 12 years of experience in operations, logistics, inventory management, or related roles
• Experience in healthtech, e-commerce, FMCG, or wellness startups is a plus

Core Skills

• Strong organizational and analytical skills with high attention to detail
• Excellent communication and stakeholder coordination abilities
• Problem-solving mindset with the ability to work under pressure

Technical Skills

• Proficiency in MS Excel (pivot tables, VLOOKUPs) and Google Sheets
• Familiarity with order or inventory management systems

Values & Mindset

• Passion for health, wellness, and mission-driven work
• Collaborative team player with a strong sense of ownership and accountability.

• Opportunity to be part of a high-growth startup shaping the future of precision health
• Exposure to leadership and involvement in core operational decision-making
• Fast-paced, merit-driven culture with opportunities to grow into larger roles.

HR Screening Interview with Hiring Manager Founder Interview