Operations Associate Manager

About this role:

“Wells Fargo is seeking an Operations Associate Manager. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.” 

In this role, you will:

• Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
• Ensure timely completion, quality and compliance within the operation area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to senior management
• Provide training, performance, evaluation and coaching of less experienced team
• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate and influence all levels of professionals including senior managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of leadership experience

Desired Qualifications:

• Supervises day to day operations for an operational unit and/ or staff supporting international businesses, products, and systems.  Under management guidance, supervises nonexempt staff to ensure effective delivery of services and adherence to all U.S. and foreign regulatory compliance procedures.  Provides training, performance evaluation and coaching.  Implements processes to maximize efficiency of operations. 

• Manages the daily operation of Correspondent Banking processing team and liaises and develops a strong connection with other Correspondent banking Ops and Representative Offices to provide timely response to local and offshore customers and handles difficult cases. 

• Also duties will include: Implementing new Operating/ Control policies, legal and regulatory requirement; Safeguards the Bank free from Operating risks and review the control check-point at each processing workflow; Streamlines daily processing workflow, revises and updates the procedure manuals and prepares reports accurately on a timely basis and lead any  projects as required.

• Reviews data and reports trends to management.  The team member will also be responsible for liaising and interacting with international working partners; providing trouble-shooting solutions for internal and external customers on financial products and services; and also may include account maintenance, report generation, training and coaching new joiners and back-up LOB Head of Correspondent Banking Operations.

  Sound knowledge of International Funds Transfer / SWIFT payments a must

• Bachelor's degree holder, preferably business course - banking, accounting & finance or other related discipline

• Upto 2 years of people management experience in: International Funds Transfer, SWIFT, Federal Reserve Wire Transfer Payments, Foreign Exchange Payments

• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

• Strong attention to detail and accuracy skills

• Ability to work effectively in a team environment

• Sound risk management mindset and good understanding of compliance - AML/OFAC

• Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage

• Fluent in both verbal and written communication skills

• Proven management skills with ability to analyze issues and provide solution in a tactful manner

• Ability to work independently and provide support on flexible hours/working days

• Demonstrated leadership and interpersonal skills

• Well organized, proactive, constructive and capable to motivate teamwork

• Transition/Process migration experience in a shared service environment

• Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Year's Eve

• In scope - 10 day Required Absence Policy due to Sensitive Position

Posting End Date: 

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.