Operations Analyst-T2D
Spinny
1 - 4 years
Gurugram, Lucknow, Mumbai, Pune
Posted: 18/06/2025
Job Description
Key Responsibilities Include:
Coordinating with customers, field executives, closure executives, finance team etc. to successfully
close the lead.
Confirming details and documents of tokened leads and vetting the last call during token
Calling the seller to confirm the procurement schedule and sharing the list of documents to get them
ready before the field executive visit the seller
Managing schedule of the visit with customer and field executive.
Coordinating with field executive and finance team for payment release and loan closure
In case of any price change or additional hold amount, informing seller and lead owner
In case of challan, clearing the dues of challan on vahan website
Making sure of the delivery of the vehicle to workshop team and taking sign off
Uploading all the documents in CRM dashboard
Handing over the original documents to post sales team and taking sign off
Follow up with the seller on the documents for which amount is held
Receiving the held documents from seller and releasing the held amount
Recovering the token amount in case of token cancellations Follow up with the sellers where delivery scheduled is for more than 4 days and convince them to
deliver the vehicle earlier.
Requirements:
Graduate degree
Good verbal communication skills – English, Hindi, and regional language (will be an added advantage)
Candidates who are good with customer engagement
Candidates who know how to use dashboards and conversant with MS Excel or Google Sheets
Candidates who have done coordination across stakeholders are preferable.
About Company
Spinny is an online used car marketplace that allows individuals to buy, sell, and exchange pre-owned cars in a hassle-free and transparent manner. Spinny ensures a smooth customer experience by providing verified cars, quality checks, and transparent pricing.
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