OPERATIONAL SUPPORT MANAGER

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of OPERATIONAL SUPPORT MANAGER

Principal responsibilities

• Provide service excellence and drive quality of work for improving customer satisfaction.
• To meet or exceed internal service excellence benchmarks to ensure customer satisfaction.
• Problem situations are proactively identified, resolved, and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• Feedback from internal/external customers
• Evidence from PLA review and department Quality Trackers
• Evidence from Quarterly Client Service Best Practice Framework testing

• Ability to speak and understand English fluently.
• Ability to write business letters and reports.
• Flexibility to work shifts.
• Committed to equal employment opportunities.

• Working hours will be primarily Night Shift ie., 8.00 AM to 6.00 PM EST (US hours)
• Experience in Securities/ Foreign Exchange & Money Market or Derivatives would be an advantage.
• A degree in accounting/finance/management/business administration. Higher qualification not a bar provided aspirations commensurate with the position.
• Work experience in Treasury is preferred though not necessary. Experience not a bar provided aspirations commensurate with the position.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

                                      ***Issued By HSBC Electronic Data Processing (India) Private LTD***