Operational Specialist | BU: Working Professional

Designation- Operational Specialist

BU- Working Professional

Location- Mumbai (Andheri-Marol)

Salary- 4.5-5 LPA

Shift Details- Mon - Fri (Work From Office) & Sat (Work From Home)

About the Role

We are looking for a proactive and detail-oriented Associate to support program operations, product requirement gathering, and training initiatives. The role involves coordinating with internal teams, learners, and external stakeholders to ensure smooth program delivery, accurate product communication, and effective training execution.

Roles & Responsibilities:

Support end-to-end program execution including scheduling, tracking, reporting, and learner communication.

Gather, document, and share detailed product requirements with relevant teams.

Coordinate with internal teams, faculty, and external partners to meet timelines and ensure accurate content delivery.

Design and manage training programs for new product features, updates, and launches.

Plan and execute UAT, monitor performance insights, and recommend improvements.

Act as the first point of contact for learners/stakeholders to resolve queries.

Prepare weekly/status reports and maintain detailed project documentation.

Desired Skills & Qualifications:

Bachelors degree with 13 years of experience in program coordination, operations, or project management (freshers with relevant skills can apply).

Strong communication skills (verbal & written).

Good analytical ability with working knowledge of MS Excel and basic data handling.

Basic understanding of project management tools/methodologies.

Well-organized, detail-oriented, and able to manage multiple tasks in a fastpaced environment.

Ability to collaborate with cross-functional teams and adapt quickly to new processes.