Operational Resilience Manager

The Role

We are hiring for an Operational Resilience Manager to join the LSEG Risk Intelligence (RI) Division.

This is a varied role requiring an individual to drive delivery of the operational resilience commitments as well strong governance.

The role reports to the Head of the Risk and Controls team.

Key Responsibilities

Operational Resilience

Ensure resilience frameworks are in line with regulatory requirements (e.g., DORA, FCA’s Operational Resilience framework, Australia’s CPS 230 Prudential standard).

Ensure the organisation meets all the LSEG Operational Risk policy divisional requirements.

Develop and lead risk management programs, including scenario testing and stress-testing exercises to assess the RI division’s ability to withstand operational disruptions.

Coordinate the implementation of business continuity and disaster recovery plans, ensuring they are regularly tested and updated.

Regulatory Knowledge & Compliance:

Keep the organisation in synch with key regulations.

Act as a subject matter expert for regulatory operation resilience initiatives and ensure the RI division is aware of and adhering to all required regulations and controls.

Support the preparation for audits and regulatory inspections, ensuring that all required documentation and evidence are prepared in advance.

Senior Management Communication:

Present key operational resilience updates to the RI Risk Committee, and to associated Group governance forums ensuring they understand potential risks and mitigation strategies.

Provide thought leadership and strategic insights on operational resilience to senior management.

Collaborate cross-functionally with other teams (e.g., IT, legal, compliance) to ensure all aspects of operational resilience are being effectively handled.

Continuous Improvement & Scenario Testing:

Lead scenario testing to assess the resilience of RI functions in the face of various disruptions (e.g., cyber incidents, regulatory changes).

Identify areas for improvement and champion projects to enhance the organisation's overall operational resilience.

Support the development and delivery of training programs to increase awareness of operational resilience across the organisation.

Skills and Experience Required:

Operational Risk Experience:

• Strong background in operational risk management, resilience, business continuity.
• Experience working with regulatory frameworks such as DORA, FCA’s operational resilience agenda, and SOC2 compliance desirable.
• Ability to identify and mitigate operational resilience risks effectively, with a focus on maintaining business continuity.
• Experience in defining and implementing operational resilience controls, key performance indicators, and key control indicators (KCIs) to measure operational resilience effectiveness and mitigate risks.

Senior-Level Communication & Presentation Skills:

• Experience presenting sophisticated operational resilience data to senior partners in a clear, actionable manner.
• Ability to influence senior leaders on risk-related decisions and operational resilience improvements.
• Strong report-writing skills to deliver structured and impactful presentations.

Scenario Testing & Stress-Testing:

• Experience in conducting scenario testing and stress-testing exercises, assessing the impact of various risk events on business functions.

Key Competencies:

• Analytical Thinking: Strong ability to analyse operational resilience risks and identify solutions that balance resilience with efficiency.
• Problem-Solving: Ability to think creatively and address sophisticated challenges.
• Collaboration: Ability to work across teams and divisions and influence colleagues at all levels to improve operational resilience risk management processes.
• Attention to Detail: Strong focus on accuracy and thoroughness when crafting controls and assessing risks.
• Programme Management: Able to deliver to plan.
• Relationship building and partner management skills.
• Process and detail oriented.
• Proven ability to take initiative and drive projects to completion.
• Ability to adapt to change and multi-task in a multifaceted environment.
• Ability to work independently and in a team.
• Proficiency in the use of Microsoft Office applications required.
• Experience of BlueWorks would be helpful.

Experience

• Ideal candidate will have a 3+ years of experience in one or more of the following Risk areas - Enterprise Risk Management / Operational Risk Management / Non-Financial Risk Management.

Qualifications

• Minimum of degree level qualification.
   

 Desired Skills and Personal Attributes

• Analytical thinking
• Relationship building and partner management skills
• Process and detail oriented
• Proven ability to take initiative and drive projects to completion.
• Ability to adapt to change and multi-task in a dynamic environment.
• Proficiency in the use of Microsoft Office applications (Word, Excel, Outlook, Power Point and Access) required.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.