Operational Manager (Hotels and Holiday Packages)

Company Overview:

Amigos Alliance A NAME THAT STANDS FOR SERVICE, QUALITY & TRANSPARENCY!!

Amigos Alliance LLP an IATA company, approved by Ministry of Tourism is part of (TAAI, OTOAI, TAFI, ADTOI, IATTE, EEMA & ETAA) with a decade old experience having presence in 16 States in India.

We covers up a massive length of travel related products and services right from Hotel reservations, Air ticketing, Visa assistance, Holiday packages, Inbound packages, Weekend Getaways, Customized theme based holidays, MICE, Car rentals, Transportation and many more divided among 3 different verticals:

1. Corporate Travel management: We have a dedicated team to assist our corporate clients, and are offering specific assistance as per their requirements.

2. B2B Hotel & Holiday bookings for Travel Agents: We are offering Hotel booking services to other Travel agents for their B2C & Corporate clients.

3. B2B services for MICE & other Event Companies: We are offering complete Flight, Land Transport & Hotel booking services to most of the major event management companies for their MICE, Weddings & other events.

Role Description

This is a full-time, on-site role for an Operational Manager (Hotels & Holidays) located in Gurugram. The Operational Manager will be responsible for overseeing the daily operations of hotel and holiday packages, ensuring the highest level of customer satisfaction. Responsibilities include managing staff, coordinating with vendors, optimizing processes, handling customer inquiries and complaints, and ensuring compliance with health and safety regulations. The role requires excellent leadership, communication, and problem-solving skills.

Job description Operational Manager (Hotels & Holiday Packages)

• Strong leadership, team management, and staff coordination skills
• Proficiency in customer service, handling customer inquiries, and managing complaints
• Knowledge of health and safety regulations, along with process optimization skills
• Excellent written and verbal communication skills
• Problem-solving skills and the ability to work under pressure
• Book transportation & hotel reservations
• Designing Tour Packages and convert Prospect to Sales
• Selling Domestic / International destinations holiday packages.
• Generating leads for B2C OR B2B using Online and/ or offline modes
• Helps their team of 10-12 employees toPlan, describe, arrange, and sell itinerary tour packages promotional travel incentives offered by various travel carriers
• Provide customer with brochures publications containing travel information, like local customs, points of interest, or foreign country regulations
• Developing and/ or maintaining the complete database for all hotel tie-ups and daily financial transactions.
• Negotiate with suppliers and contractors regarding terms and prices.
• Preparing customized itinerary & costing according to customer needs. Keep regular touch with clients & service providers
• Coordinating with clients for their visa documents
• Coordinate with team for Preparing travel vouchers
• Attending to customer queries for holiday packages through emails and phones calls.
• Assist & explain clients about their tour plan at the time of final handover.
• Manage the accumulation and consolidation of all financial data necessary for an accurate accounting of total business results.
• Confer and coordinate for audits with the internal and external auditors.

Qualifications

• Strong organizational and communication skills
• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Excellent knowledge of travel booking systems and software
• Experience in the travel industry, particularly in hotels and holiday packages
• Customer-oriented with a problem-solving attitude
• Ability to multitask, work under pressure, and meet deadlines

Working Days:

6 Days in a week Schedule

Salary: As per Market Standards

Work Mode: Work From office

• Eligibility criteria: Only candidates with Travel Hotels & holidays Package experience would be considered.
• For more details kindly coordinate with me on this no. 9318490856

Regards,

Amigos Alliance