Operational Engineer II- F5 LTM/GTM

• Lead operational readiness for software releases, ensuring systems meet reliability and performance standards before production deployment.

• Architect and implement automation solutions to eliminate manual processes, enhance system resilience, and accelerate delivery pipelines.

• Perform advanced troubleshooting and root cause analysis for high-severity incidents, driving permanent fixes and preventive measures.

• Optimize infrastructure and application performance through data-driven analysis and capacity planning.

• Collaborate across engineering, network, and platform teams to design and implement robust operational strategies.

• Mentor and guide junior engineers, fostering a culture of continuous improvement and operational excellence.

• Drive adoption of DevOps practices, including CI/CD, test-driven development, and infrastructure-as-code.

• Maintain comprehensive documentation for configurations, operational workflows, and incident management.

• Bachelor’s degree in Computer Science or related field (or equivalent experience).

• 4+ years of experience in operational engineering or similar roles.

• Expertise in F5 LTM/GTM (BIG-IP) administration and optimization.

• Strong proficiency in automation and scripting (Python, Ansible, Bash; .NET/C# preferred).

• Hands-on experience with CI/CD tools (Git, Jenkins, Azure DevOps).

• Deep understanding of distributed systems, networking, and application performance tuning.

• Proven ability to design scalable solutions and lead complex operational initiatives.

• Excellent communication and collaboration skills across technical teams.

• Commitment to continuous learning and staying ahead of emerging technologies.

• Willingness to work in shifts.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.