Operation and Product Associate

Hiring: Operations & Product Associate (In-Office)

Were looking for someone who can handle day-to-day operations, customer communication, and support product execution. This is a hands-on role where youll be working closely across teams and ensuring things run smoothly.

Location: Jaipur (In-Office)

Salary: 25,000 30,000 per month

Key Responsibilities:

Handle Intercom chats and support tickets promptly and professionally

Respond to customer queries related to orders, services, and platform usage

Coordinate with tech, data, and sales teams to resolve issues

Track and update order status, delivery timelines, and customer requests

Maintain proper records of conversations, issues, and resolutions

Escalate technical or urgent issues to the appropriate team

Follow up with customers to ensure resolution and satisfaction

Conduct basic business research and analysis to support operations

Assist in improving workflows, processes, and response time

Support product and operations execution tasks across the team

Requirements:

Strong communication and problem-solving skills

Ability to handle multiple tasks and coordinate across teams

Basic understanding of operations, customer support, or product workflows

Comfortable using tools like Intercom, Google Sheets, etc.

Proactive mindset and ability to take ownership