Opening for Desktop or Service Desk Engineer @ India

Hi,

Min 1 year Experience in IT Operations and Infrastructure. Communication: Excellent verbal and written communication skills to interact effectively with users and document issues clearly. Technical Skills: Strong knowledge of Windows and Mac operating systems, Microsoft Office suite, Outlook, and common desktop applications. Problem-Solving: Demonstrated ability to identify, diagnose, and resolve technical issues efficiently. Customer Service: A strong commitment to providing excellent customer service and a high level of user satisfaction. ITIL Knowledge: Familiarity with the ITIL framework and its associated concepts, such as incident management and service catalog management. Basic Networking: Awareness of basic networking concepts, including TCP/IP, DNS, and VPNs. Adaptability: Flexibility to work in a dynamic environment, potentially with rotating shifts and holidays, to ensure continuous support

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