Online Support Consultant I Mumbai
Capgemini
3 - 4 years
Mumbai
Posted: 15/11/2025
Job Description
Job Description
You will be part of Capgemini India and will be responsible for working with onshore digital & product marketing teams to -
• Respond to product related questions from customers & end users
• Respond to queries in a timely and polite manner giving as much relevant information as possibleIn this role you will Play a Key Role In
• Responsible for providing online support for queries received via client website/s and social media channels
• Provide polite and respectful responses to customer queries and issues in English
• Share correct product related material and information with the customer
• Write support articles to offer and improve customer self-service options
• Build effective goodwill with the customer and help build a positive brand image for the client
• Adhere to the client’s SLA’s for the topics covered under online support domain
• Ensure timely adherence to the escalation matrixYour Profile
• Bachelor’s degree
• 3-4 years of working with standard content management systems, viz. WordPress
• 3-4 years of working on an online customer service tool/ticketing tool like Jira incl. experience in Salesforce case handling or Salesforce Community / Knowledge
• 3-4 years of experience as an online customer support representative in English
• 2-3 years of experience in using the Microsoft Office suite with good Excel and PowerPointskillsWhat you'll Love about working hereYou can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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