Cognizant is hiring for “Technical - IT support roles” for their technical project. Experience related to programming, networking, Troubleshooting and Client workspace, Cloud products, Amazon, O365, Azure or others.
Key Skills & Experience:
- Any bachelor’s degree.
- Worked with Client Workspace, O365, or SaaS products and understanding of enterprise-level configurations, troubleshooting advanced issues: routing, API behavior, SAML, OAuth, Understanding of logs, backend tools, traces
- Know basic scripting or command-line tools (even if only for logs or APIs), Awareness of integration with third-party systems (IdPs, MDM, etc.)
- The executives who work on Client Workspace Deployment center or work for Reseller, Companies.
- Strong awareness on GCP/G Suite products and features, experience in working in a customer centric operation resolving technical or operational issues.
- Strong sense of business ownership, personable accountability, and customer focus.
- Works well independently and cross functionally with other teams.
- Drive to go beyond just solving the issue, find the root cause and propose preventative steps.
- Ability to understand processes and how different pieces of a large process puzzle fit together.
- Determination to continuously work to achieve team KPIs which often change.
- Capacity to research using internal knowledge bases and documentation.
- Aptitude to think critically and work through ambiguity.
- Flexible enough to work under different work environments Experience with technical writing and version control a plus.
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