Online Sales Executive

Job Description

• Title: Online Sales Executive
• Location: Lower Parel, Mumbai
• Experience: 03 years
• Employment Type: Full-time
• Department: Online Sales

Why Firefly?

• Opportunity to build Indias fastest-growing lab-grown diamond retail network from the ground up
• High ownership role working directly with founders and retail leadership
• Fast-paced, design-led culture with creative autonomy
• Be part of a modern, premium jewellery brand redefining fine retail experiences

About Firefly Diamonds

At Firefly Diamonds were building Indias most exciting lab-grown diamond brand. In just 6 months, weve scaled from 0 to 6 retail stores across Mumbai, Pune, Bengaluru, and Hyderabad, with a rapidly growing omni-channel presence. Weve raised $3M in funding led by WestBridge Capital, known for backing leading consumer brands like Third Wave Coffee and Indigo Airlines (Read more below)

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Were a small, fast-moving team building something iconicand this role is a rare opportunity to shape that journey from the ground up. Backed by over 60 years of jewellery design and craftsmanship, were creating bold, modern designs that are redefining the future of fine jewellery.

Position Overview:

The Inside Sales Executive will be responsible for handling all online customer queries, engaging with potential leads, explaining product details, sharing catalogues, and ensuring a smooth conversion process. This role will serve as the key communication bridge between customers and the nearest store to provide an excellent buying experience.

Key Responsibilities:

• Act as the first point of contact (POC) for all online and digital inquiries.
• Respond promptly to customer queries received through online platforms (whatsapp, website, social media, email, etc.).
• Understand customer requirements and recommend suitable products based on their needs.
• Share product catalogues, pricing, and offers with customers in a timely and professional manner.
• Coordinate with the nearest store team to ensure smooth customer visits, follow-ups, and order closures.
• Maintain lead records and track the entire communication and conversion process in CRM tools.
• Follow up with customers regularly to maximize conversion rates.
• Work closely with the marketing and store teams to align on promotions and customer feedback.
• Strive to deliver a high level of customer satisfaction through proactive communication and support.

Requirements:

• Bachelors degree in Business Administration, Marketing, or related field.
• 03 years of experience in inside sales, customer service, or telesales (preferably in retail or e-commerce).
• Strong verbal and written communication skills in English and local language.
• Good knowledge of CRM tools and MS Office applications.
• Customer-focused with excellent negotiation and relationship-building skills.
• Ability to multitask, prioritize, and manage time effectively.