Job Portal Logo
LoginSign Up
Loading...

Online Analyst - CM

Cognizant

3 - 5 years

Hyderabad

Posted: 26/02/2025

Job Description



Job Summary

We are seeking an Online Analyst with 2 to 3 years of experience to join our team. The ideal candidate will have strong technical skills in customer service and English speaking. Experience in ISV and Hi-Tech domains is a plus. This hybrid role involves rotational shifts providing an opportunity to work in a dynamic and flexible environment.


Responsibilities

  • Provide exceptional customer service to clients through various online platforms
  • Communicate effectively in English to address customer inquiries and resolve issues
  • Analyze customer feedback and provide insights to improve service quality
  • Collaborate with cross-functional teams to enhance the customer experience
  • Monitor online channels for customer interactions and respond promptly
  • Maintain accurate records of customer interactions and transactions
  • Assist in developing and implementing customer service policies and procedures
  • Utilize technical skills to troubleshoot and resolve customer issues
  • Participate in training sessions to stay updated on product knowledge and service techniques
  • Contribute to team meetings and share best practices for customer service
  • Support the development of online content to assist customers
  • Ensure compliance with company policies and industry regulations
  • Adapt to rotational shifts and hybrid work model to meet business needs

    • Qualifications

  • Possess strong technical skills in customer service and English speaking
  • Demonstrate excellent communication and interpersonal skills
  • Have experience in ISV and Hi-Tech domains (nice to have)
  • Show ability to work effectively in a hybrid and rotational shift environment
  • Exhibit problem-solving skills and attention to detail
  • Display a customer-centric approach and a positive attitude
  • Maintain flexibility and adaptability in a dynamic work setting.

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

    Services you might be interested in

    One-Shot Campaign

    Reach out to ideal employees in one shot!

    The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).

    getmereferred logo Know more