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Online Analyst - Adv

Cognizant

0 - 3 years

Gurugram

Posted: 26/02/2025

Job Description

Job Description:-

Domain: ITES/BPO, KPO

Designation: Senior Process Executive – Voice

Educational Background: Minimum Graduate (Btech, BscIT,BSC, B.Com Sci, MCA, Etc)

SPE Experience: 1 to 4 years of customer support experience along with Excellent communication skills

• Excellent communication skills (written and verbal)

• Ability to communicate correctly and clearly with all customers

• Excellent documentation skills

• Good comprehension skills ability to clearly understand and state the issues customers present

• Ability to concentrate follow customers issues without distraction to resolution

• Good composition skills ability to compose a grammatically correct, concise, and accurate written response

Shifts: Rotational/ Flexibility to work in night shift (24*7)

Work location: GGN - permanent work from office

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About Company

Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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