Online Academic Mentor

Role Overview

We are seeking a proactive and student-focused professional to manage academic communities, support learners, coordinate with internal teams, and ensure smooth course operations. The ideal candidate should have strong communication skills, attention to detail, and the ability to handle multiple responsibilities effectively.

Key Responsibilities

Manage and moderate the online student community platform, ensuring timely updates and clear communication regarding academic activities.

Monitor the teachers portal and maintain a positive learning environment by reviewing and regulating community interactions.

Coordinate with Team Leads and Academic Coordinators to resolve content-related concerns such as pending notes, study materials, recorded sessions, and schedule updates.

Follow up on outstanding course fee payments through structured communication and maintain accurate records in internal tracking systems.

Engage with previous academic year students to guide them toward suitable course options for the upcoming year through calls and follow-ups.

Provide prompt responses to student queries via calls and messages to ensure clarity and satisfaction.

Process eligible course fee adjustments and update records in internal systems as required.

Verify and document student academic results for internal tracking and communication purposes. Support additional academic communities when required to ensure continuity of operations.

Conduct verification calls for selected students during promotional activities and collect necessary details as per company guidelines.

Update and maintain records related to payment tracking, system updates, and CRM entries.