Job Title: Onboarding Support

Location: Navi Mumbai (Turbhe)

Employment Type: Full time

Experience Level: 03 years (Freshers with good communication skills can apply)

About the Role:

We are looking for a proactive and empathetic Onboarding Support to support our client project.

The agent will connect with customers via outbound and inbound calls to assist them in

onboarding and help schedule consultations for those already

enrolled.

The ideal candidate should have excellent communication skills, a customer-first mindset, and

the ability to explain digital health programs clearly and confidently.

Key Responsibilities:

Make outbound calls to new customers to welcome them and guide them through the

onboarding process.

Explain program features, benefits, and next steps in a clear and engaging manner.

Schedule consultations for customers who are already onboarded, ensuring convenient

and confirmed appointment slots.

Update and maintain accurate customer information and call status in the CRM system.

Handle customer queries, concerns, or feedback in a polite, solution-oriented way.

Collaborate with internal and client teams to ensure smooth onboarding and customer

experience.

Meet daily/weekly targets related to call volume, onboarding completions, and

consultation bookings.

Required Skills and Qualifications:

Graduate in any discipline (preferred)

03 years of experience in customer service, telecalling, or onboarding roles

Excellent verbal communication skills in English and Hindi (regional languages a plus)

Ability to multitask, stay organized, and manage time efficiently

Familiarity with CRM tools or call management systems is an advantage

Comfortable working with defined KPIs and performance metrics

Key Attributes:

Empathetic and customer-focused

Self-motivated and target-oriented

Professional and courteous phone etiquette

Team player with a positive attitude

Work Schedule:

Monday to Saturday, 10 AM to 7 PM

Onboarding Support