Onboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYC
Kotak Mahindra Bank
2 - 5 years
Noida
Posted: 14/10/2025
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Job Description
- Assist customers in completing the VKYC process, offering step-by-step guidance and support.
- Ensure a secure and compliant onboarding experience, adhering to all regulatory requirements.
- Provide excellent customer service, addressing queries and concerns promptly and professionally.
- Act as a sales representative, promoting and cross-selling Kotak Mahindra Bank's products and services to customers.
- Maintain accurate records and documentation of customer onboarding processes.
- Collaborate with the VKYC team to identify and implement process improvements.
- Stay updated with the latest digital banking trends and best practices.
- Work closely with the sales team to achieve sales targets and provide valuable customer insights.
- Ensure a positive and efficient customer experience throughout the onboarding journey.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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