OMNI Sports Advisor

Company Description

Decathlon is a global brand driven by the belief that sport brings out the best in people, fostering growth and connection for individuals of all ages, backgrounds, and abilities. With a presence in over 70 countries and support for more than 80 sports, Decathlon designs, produces, and distributes accessible, high-quality products while prioritizing environmental sustainability. Guided by the values of Vitality, Generosity, Responsibility, and Authenticity, Decathlon is committed to creating an inclusive workplace where individuals feel safe, respected, and empowered to thrive. With over 100,000 teammates worldwide, the company embraces innovation, teamwork, and continuous learning, inspiring its people to take initiative and celebrate success together.

Role Description (Quick Summary)

This is a full-time, on-site role located in Ghaziabad for an OMNI Sports Advisor. The OMNI Sports Advisor will engage with customers to understand their needs and offer tailored recommendations for sports products and services. Responsibilities include ensuring high-quality customer service, maintaining in-store product arrangements, organizing sports events to engage the community, conducting product demonstrations, and sharing knowledge to foster a passion for sports among customers. Advisors are expected to collaborate closely with teammates to achieve store objectives and deliver an excellent customer experience.

Are you passionate and do you practise sports? Do you enjoy helping others discover and pursue their favorite sport? If yes, then Decathlon is the right place for you!

Watch This Video To Know About The Role

https://www.youtube.com/watch?v=EHQ8mJ6FBVI

1st Responsibility: Deliver a WOW Customer Experience

I greet, smile, and engage with customers to understand their needs

• I am equipped to interact and engage with my customers

I promote sports by engaging customers through sports communities

• I practice my sport and inspire customers to join sports communities.
• I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.

I ensure my customer is Satisfied or Satisfied

• I propose the right products & services depending on the needs of my customers
• I use all our channels (in-store, .in, App) to satisfy the customers needs
• I propose the relevant services to the customer (buyback, repair & maintenance, personalisation).
• I ensure a smooth checkout experience
• My customer is at the centre of my activity. I make myself available whatever I am doing.
• I suggest complementary products to enhance the customer sports practice experience
• I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability.
• I ensure the signages are updated for the customers (Self-informed best choice)
• I am accountable for the delivery

2nd Responsibility: Create a WOW store experience

The layout is the best in class for my customer

• My layout is safe for me, my team, and my customers.
• My Layout is welcoming, seductive and engaging.
• I ensure my customers can test all our solutions

I know and highlight the best omnichannel offer to my customers, both offline and online

• I know the complete offer in my store and online
• I ensure My customer will find the entire range of products for their sports practice - either in-store or online
• I suggest the best possible solution to my customer as per their need
• I ensure all the necessary services for my sport are available to my customer
• I highlight our Circular offer and relevant services

You are a person who would love to work with people and enjoy collective decision

You practise sports are a passionate sports lover

Loves to interact, assist and guide people

Keen to learn, adapt take feedback and make progress

Comfortable using digital tools and apps

empathy, time management, E-Learning, Team Work, Relationship Building, active listening, effective communication, enterpreneurial, integrity, confidence