OM-Manager

Responsibilities

• Checking various sources of PO inflow (EDI queue, Fax / email inbox) periodically
• Entering orders in the business ERP within given TAT
• Creating delivery note on sales orders in a timely fashion, to ensure products allocation
• Coordinating with shipping facilities to get the product shipped to customer
• Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery)
• Coordinating with demand control team to obtain availability dates of short / unavailable items on customer’s order
• Coordinating with customers to obtain substitutes (replacement items) of unavailable items, and share availability dates
• Order track and trace when shipped out of the shipping facility, and share real time updates with the customer
• Creating credit and debit memos in the event of under / over shipment on sales order
• Communicating with customers about various process updates such as –
• Analyzing order trend of customer and raise flag if variation experienced
• Work as a team to process any adhoc request promptly
• Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimally and expertly
• Supporting international Clients
• Consumer Master data management, billing / invoicing, service contract management
• customer query / dispute management
• Confident in conversing with US Clients
• Mandatory to go through Talocity/ iSpeak
• Order Full-fillment experience/ DO NOT TAKE ORDER PROCESSING ALONE
• Meaningful experience in Order Management with clients with business in the Office Equipment/Consumer electronics/Imaging industry in a B2B model
• Monitor shipments to ensure on-time delivery
• Reviews established policies & procedures and recommends best practices to provide high-level customer service, promoting excellent internal/external relations
• Review and clear deductions that fall within order managements area of responsibility
• Analyze existing order to ship processes for possible improvements
• Responsible for an additional level of complexity in the areas of Supply Chain, Finance and Logistics
• Daily maintenance in SAP which would include reviewing Open Order report.
• Order entry and maintenance of SAP tool.
• Organize and consolidate LTL shipments into truckloads or ‘ship withs’ to increase truck optimization

Minimum Qualifications

• Bachelor’s Degree (business, logistics or finance is preferred)
• Good Communication Skills -verbal and written
• SAP knowledge
• Must possess analytical skills, problem solving skills, and the ability to handle stress well
• Flexibility to any shift
• MS - Office knowledge and Strong E-mail and Customer call handling etiquettes

Preferred Qualifications

• CPG industry is a must / Customer service skills/Customer Passion/Delight
• Strong interpersonal skills
• experience in Order Management or OTC Customer supply chain
• Good customer handling skills
• Proficient in English