Officer, Payment Operations - ICG - C11 - Mumbai

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We are currently looking for a high caliber professional to join our team as Cash & Trade Proc Intermediate Analyst - C11 (Internal Job Title: Cash & Trade Proc Intermediate Analyst - C11). Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

In this role, you are expected to:

The Officer, Payment Operations is responsible for overseeing and managing the daily operations of payment systems, ensuring regulatory compliance, and supporting client onboarding processes. This role requires a strong understanding of payment systems, regulatory requirements, and risk management practices. The Officer will also be involved in internal audit reviews, capacity management, and process improvement initiatives. The role also requires creating customized transaction services reports based on data analysis, monitoring and researching errors, and resolving complex transaction services issues.

• Managing Payment Operations:

  • Oversee daily activities related to payment operations, including the reconciliation of settlement accounts.

  • Monitor and research errors to ensure adherence to audit and control policies.

  • Resolve transaction services issues and use technical expertise/ judgment to conduct complex analysis.

  • Oversee the generation of MIS reports, both internal, external, and regional/global.

  • Identify and implement automation opportunities for manual touch points (MTPs).

  • Anticipate and respond to requests for transaction deliverables from internal and external clients, regulators, and vendors.

• Regulatory Compliance:

  • Stay up-to-date with the latest circulars and requirements from NPCI (National Payments Corporation of India) and RBI (Reserve Bank of India).

  • Ensure that all payment operations comply with applicable regulatory requirements.

• Internal Audit Reviews:

  • Coordinate and support internal audit reviews, including concurrent and statutory audits.

  • Prepare and submit quarterly control reviews including testing.

  • Conduct NPCI self-attestation exercise.

  • Prepare annual and semi-annual attestations for Jio Sanctions Dispensations.

• Client Onboarding:

  • Participate in discussions for new client onboarding.

  • Review clients' OFAC (Office of Foreign Assets Control) sanctions requirements and ensure compliance.

• Capacity Management:

  • Conduct reviews of OCMs (Operations Capacity Management) to ensure adequate staffing and resources.

• Local Operating Process and Reviews, Error Tracking, ORE/PLE Management:

  • Manage Local Operating Processes and conduct process reviews to identify areas for improvement.

  • Track and analyze errors in payment operations to identify root causes and implement corrective actions.

  • Manage Operational Risk Events (ORE) and Potential Loss Events (PLE) to minimize financial and reputational risks.

  • Develop and recommend strategic decisions based off in-depth comprehension of how the Cash & Trade operations team interacts with others business unites in accomplishing objectives

  • Assist with providing informal guidance or on-the-job-training to new team members as required

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you would ideally have the following skills and exposure:

• Bachelor's/University degree or equivalent experience

• 5+ years of experience in a related role within cash operations management

• Proven experience in managing payment operations for corporate customers.

• Strong understanding of NPCI and RBI regulations related to payment systems.

• Experience with OFAC/Sanctions management and compliance.

• Proficiency in reconciliation management, MIS reporting, and audit processes.

• Experience with process automation and system enhancements.

• Strong project management skills with experience in business cut-overs and internal audit reviews.

• Excellent verbal and written communication and analytical skills

• Effective relationship management skills

• Expert level proficiency in MS Office Suite