Officer (Ops Sup Analyst 1 - C09)

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

• Responsibilities:

  Perform reviews on the entitlements and manage access details.  We are dedicated to providing quality service and deliverables; and achieving stronger controls by following and adhering to information security laws, regulations, policies, and standards. We strive to standardize and optimize business processes with regard to risk reduction and expense management. Provide services on application Access ID Creations, Modifications, Revocations and Terminations

  Knowledge/Experience:

• Experience in handling Internal/External clients. Ability to deal demanding client expectations
• Must be able to use experience to identify possible issues before they arise and to be pro-active in resolving such issues
• Must have the ability to multi-task by taking on extra ad-hoc tasks without letting the day-to-day tasks suffer
• Ability to work independently within a team environment
• Exposure to Access Administration, Information Security, Risk and Control would be an added advantage
• Hands on experience in using Microsoft Office Tools

Education:

Bachelor’s/University degree or equivalent experience

Skills & Competencies:

Demonstrated high level of written and oral English communication/Interpersonal/negotiation skills Should be confident, Self-driven, organized, analytical/Problem solving Mindset, able to identify obstacles and find ways to overcome them An open and participatory style that encourages creativity, cooperation and sharing of information across different teams Flexibility and adaptability to a fast-paced working environment Should be flexible with work shifts and be ready to work in different shifts with short notice

Additional Job description

Shift Timing

Candidate should be willing to work in 24*7 shifts including late night shift start timings

Should be flexible for any shift timing (rotation shifts, permanent night shifts and late night shifts)

Weekend working may be BAU as per business requirement