Officer - Cash & Trade Proc Team Lead - Mumbai

In this role, you are expected to:

The Cash and Trade Proc Team Lead is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to apply working knowledge of technical cash management concepts, management skills and in-depth knowledge of team goals to ensure the quality of deliverables.

• Allocate work and manage daily workflow for small Cash/Trade Operations team engaged in performing entry level, routine clerical or processing tasks

• Deliver error free processing and achieve assigned productivity levels

• Monitor and report errors to ensure adherence to audit and control policies

• Follow procedures and controls required for assigned process

• Participate in UAT, implementation, and assist with training new team members including training initiatives as required

• Provide feedback on project related activities

• Participate in compliance related activities to minimize losses

• Provide recommendations to increase the efficiency of the daily work of the transaction processing team

• Serve as a subject matter expert for User Acceptance Training (UAT) and training initiatives, train new team members and lower-level personnel

• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

• Train and advise lower-level staff through applying in-depth knowledge of team objectives

• Maintain a basic comprehension of how the cash & trade operations team interacts with others in accomplishing objectives

• Assess and recommend on hiring needs to ensure adequate staffing

• Recommend new work procedures using technical knowledge of strategic concepts

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Flexible to work in shifts and weekends

As a successful candidate, you would ideally have the following skills and exposure:

• Bachelor’s/University degree or equivalent experience

• 6-8 years of experience in a related role in cash and trade operations/ management

• Proficiency with Microsoft Office tools

• Effective verbal and written communication and analytical skills

• Effective management, influencing and relationship skills