Officer - Cash Processing Sr Supv C11 - MUMBAI

Citi Bank

10 - 12 years

Mumbai

Posted: 11/08/2025

Job Description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we have been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We empower our employees to manage their financial well-being and help them plan for the future.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

In this role, you are expected to:

The Cash & Trade Proc Sr Supv (C11) is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to use technical expertise and comprehension of how the team integrates with others in improving efficiencies, completing deliverables efficiently, and accomplishing overall objectives of trade/cash management processing.

Manage small to medium size team independently
Responsible for team management for assigned daily routine works
Process client payments, receivables, trade transactions
Deliver error free processing and achieve assigned productivity levels
Follow procedures and controls required for assigned process
Monitor and report errors to ensure adherence to audit and control policies
Serve as a subject matter expert for User Acceptance Training (UAT) and training initiatives; train new team members and lower level personnel
Recommend improvements to the daily workflow for a medium sized Cash/ Trade Operations unit
Recommend new work processes / technological improvements for cash/trade management team in conjunction with identifying and resolving individual problems
Carry-out non-routine cash and trade operations
Evaluate performance and make recommendations for pay increases, promotions, terminations, hiring, etc.
Provide evaluative solutions for cash/trade management issues based on analysis of information, precedent, and acquired technical experience
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you would ideally have the following skills and exposure:

Bachelor’s/University degree or equivalent experience
10-12 years of experience in a related role in cash and trade operations/ management
Proven experience in creating and implementing processes that result in improved business performance
Proficiency with Microsoft Office tools
Effective verbal and written communication and analytical skills
Effective management, influencing and relationship skills

About Company

Citi Bank, officially known as Citibank, is a global financial institution and the consumer division of Citigroup, a leading multinational banking corporation. Established in 1812, Citibank provides a wide range of financial services, including retail banking, credit cards, personal loans, wealth management, and investment banking. With a strong presence in over 100 countries, it serves millions of customers worldwide, offering both individual and business banking solutions. Citibank is known for its digital banking innovations, global reach, and commitment to financial inclusion and economic growth.