Offboarding Specialist- Assistant Manager

Purpose of Role:

• The Offboarding function at State Street is the internal function dedicated to ensuring a smooth and consistent Offboarding experience for employees who have resigned from the organization.

• Each individual will be assigned a country or group of countries (depending on the size of the State Street operation in each location).

Responsibilities:

• Develop effective working relationships and communications with the team and ensure that they are motivated, developed and supported

• Establish and nurture a culture of ‘Risk Excellence’ within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion

• Utilize project management and analytical skills to deliver project activities to support service enhancements including requirements gathering, functional design, configuration, testing, training design, development, delivery, postproduction support and review

• Review processes to ensure a proactive approach to continuous improvement, operational efficiency and risk mitigation

• Support the implementation of the Offboarding team through effective delivery of the service

• Stakeholder management across varying levels

• Oversee team deliverables to ensure operation steadiness & aligning to the timelines and delivery

• Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into team members’ behavior in performing their roles

• Ensure that the highest level of the Code of Conduct is displayed in your own and team behaviors

• Think and act globally

• Provide guidance and query management to employees and managers throughout the Offboarding process

• Troubleshoot challenges through the end-to-end process and ensure the technology is accurately reflecting cases statuses

• Identify any challenges or delays in the process and highlight these to management

Core Responsibilities:

• Lead the Offboarding team, providing regular coaching and development

• Train the team in new processes and procedures focusing on operational excellence

• Monitor effectiveness of Offboarding activities identifying areas for improvement

• Manage service performance SLA’s through regular reporting, communicating to the Offboarding Operations Manager

• Provide ongoing guidance, mentoring, training and direction

• Conduct regular performance reviews, managing day to day performance requirements

• Participate in wider projects as required

• Process streamlining approach with efficiency through automation & transformation

• Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role

• Provide appropriate management information as required to support business unit decision making

• Support the ‘Risk Excellence’ culture within the business

• Adhere to  limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations

Required Competencies:

• Level of Education/ Specific Qualifications: (Bachelors or Masters)/ Experience in a similar role, preferably financial services/banking

• Ability to inspire, motivate and lead a team

• Embraces a culture of risk excellence

• Capacity to work in a dynamic business environment regionally and globally

• Team player with a strong customer focus

• Ability to present complex scenarios in simple, understandable language in line with the needs of the target audience

• Well organized and able to prioritize workload in line with tight deadlines and work effectively under pressure

• Strong attention to details and end-to-end processes

• Uses independent action, judgement and decision making

• Demonstrates flexibility to meet changing business needs and priorities

• Identifies potential problems and delivers solutions

• Self-motivated with a desire to learn and improve skills base

Skills and Experience:

• Significant experience working within an HR/Shared Service Operations function

• Experience of leading, coaching and developing teams

• Strong interpersonal, influencing and customer service skills

• Excellent analytical skills with strong focus on service improvement, proficiency in reporting, dashboard creation and Visio

• Sound knowledge of project management tools/technique

• Working knowledge of Workday or other HR IT systems

• Strong self-initiative and analytical skills with results orientation

• Strong attention to detail and end-to-end process

• Strong presentation skills scalable to various levels of audience

• Sound relationship building skills and stakeholder management