OEM Support Engineer - Network

GS Lab & GAVS

7 - 15 years

Chennai

Posted: 14/07/2025

Job Description

OEM Support Engineer - Network


Skill Requirement

  • Brocade , UCS
  • NetApp NAS
  • SAN Switches

Scope of Activities

● Provide remote technical assistance and design consultation.

● Perform log/failure analysis across a variety of equipment looking for a specific set of failures and addressing those as they arise.

● Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

● Use multiple applications to manage cases, document and troubleshoot.

● Interact with customers for new/existing cases to capture all the information needed to properly identify and resolve cases & enter all relevant data and updates into the ticketing system.

● Monitor open tickets for new communication or action requirements.

● Engage and assist field engineers with hardware replacement procedure.

● Escalate cases according to severity or type based on internal procedures.

● Contribute to Root Cause Analysis for quality escapes & use knowledge - bases to share information about known issues.

● Assists in the creation of product support documents and network training material, as required & working continuously on a task until completion and /or referral to third parties, as appropriate.

About Company

GS Lab and GAVS have merged to offer end-to-end digital transformation and IT services. Their combined expertise spans AI/ML, cloud modernization, infrastructure management, and cybersecurity. They serve clients in healthcare, BFSI, and enterprise IT.

Services you might be interested in

One-Shot Campaign

Reach out to ideal employees in one shot!

The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).