OEM Support Engineer - Network
GS Lab & GAVS
7 - 15 years
Chennai
Posted: 14/07/2025
Job Description
OEM Support Engineer - Network
Skill Requirement
- Brocade , UCS
- NetApp NAS
- SAN Switches
Scope of Activities
● Provide remote technical assistance and design consultation.
● Perform log/failure analysis across a variety of equipment looking for a specific set of failures and addressing those as they arise.
● Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
● Use multiple applications to manage cases, document and troubleshoot.
● Interact with customers for new/existing cases to capture all the information needed to properly identify and resolve cases & enter all relevant data and updates into the ticketing system.
● Monitor open tickets for new communication or action requirements.
● Engage and assist field engineers with hardware replacement procedure.
● Escalate cases according to severity or type based on internal procedures.
● Contribute to Root Cause Analysis for quality escapes & use knowledge - bases to share information about known issues.
● Assists in the creation of product support documents and network training material, as required & working continuously on a task until completion and /or referral to third parties, as appropriate.
About Company
GS Lab and GAVS have merged to offer end-to-end digital transformation and IT services. Their combined expertise spans AI/ML, cloud modernization, infrastructure management, and cybersecurity. They serve clients in healthcare, BFSI, and enterprise IT.
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