Odoo Technical Consultant

Job Summary

RIBS Digital Solutions is hiring an Odoo Technical Consultant cum Odoo Apps Trainer to support Odoo ERP implementations and deliver user training for Odoo applications. This role is customer-facing and requires strong coordination with functional consultants and end users to ensure successful adoption of Odoo systems. An accounting background is an added advantage , but not mandatory. The ideal candidate is comfortable explaining Odoo workflows clearly, supporting configuration, troubleshooting common issues, and building training programs that improve user confidence and adoption.

Key Responsibilities

A) Customer Training & Enablement (Primary)

• Deliver role-based Odoo Apps training for customers (end users, supervisors, and department users).
• Create and maintain training materials : user guides, SOPs, quick reference sheets, slide decks, and training videos (optional).
• Conduct training needs analysis , user skill assessments, and training calendars based on project timelines.
• Support customers during UAT, go-live, and post-go-live by guiding users on correct process execution.
• Collect feedback from users and coordinate with functional teams to improve workflows, usability, and adoption.

B) Functional & Customer Coordination (High Focus)

• Work closely with the functional consulting team to understand configured processes and translate them into user-friendly training.
• Participate in requirement and process discussions to understand real operational use cases.
• Act as a bridge between customer users and internal teams by reporting issues clearly and ensuring timely resolution.
• Provide first-level functional guidance to users on day-to-day Odoo usage and best practices.

C) Technical Support & Configuration Assistance (Secondary)

• Support Odoo implementation teams with basic technical troubleshooting , environment checks, and issue analysis.
• Assist with configuration validation and functional testing support (as required).
• Coordinate with developers/technical team for bug fixes and enhancements by providing structured reproduction steps and user impact details.
• Support data imports (templates, validation checks) and basic migration assistance.

Required Skills & Experience

• 3+ years of experience with Odoo ERP (implementation support, training, support, or consulting).
• Strong communication and presentation skills for customer training and enablement .
• Good understanding of business workflows (Sales, Purchase, Inventory, Accounting basics, HR, or Operations).
• Ability to create structured documentation and training assets with attention to detail.
• Strong coordination skills with customers and internal functional teams.
• Comfortable with troubleshooting and explaining system usage in a simple and practical way.

Added Advantage (Not Mandatory)

• Basic accounting knowledge or experience working with Accounting / Invoicing processes.
• Experience training customers on Odoo Accounting module, taxes, invoices, payments, and reporting.

Preferred / Nice-to-Have

• Experience in UAT support, go-live support, and user adoption programs .
• Familiarity with Odoo modules such as Accounting, Sales, CRM, Purchase, Inventory, Projects, HR.
• Basic understanding of Odoo technical concepts (server logs, user access rights, workflows, Studio customizations).
• Experience creating professional training content (PowerPoint, SOPs, LMS content, or knowledge base articles).

Tools & Technologies

Odoo ERP (Community/Enterprise), MS Office / Google Workspace, documentation tools (Word/Docs), ticketing tools (as applicable), basic Excel templates for data import.

Key Deliverables / Success Measures

• Training completion and user readiness before go-live
• User adoption quality during hypercare (reduced repetitive support issues)
• Quality and completeness of training documentation
• Customer satisfaction and training feedback scores
• Clear issue reporting and coordination effectiveness with functional/technical teams

What We Offer

• Competitive salary package
• Opportunity to work on multi-industry Odoo projects
• Learning path toward Functional Consultant / Solution Consultant / Training Lead roles
• Supportive team environment with continuous learning