Observability Engineer- L3

Job Description

Role Purpose

The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters

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Do

1. Instrumental in understanding the requirements and design of the product/ software

• Extensive experience working with New Relic APM Solutions including Instrumentation, Creation of Business Journeys and optimization that enable proactive and efficient monitoring, alerting, and troubleshooting of complex systems, applications and critical business processes
• In depth knowledge of observability principles, practices, and industry standards.
• Strong understanding of application architecture, infrastructure, and cloud technologies - Kubernetes.
• Collaborate with clients to understand their business objectives and translate them into APM requirements.
• Develop custom dashboards, reports, and alerts to monitor and track key performance indicators (KPIs).
• Provide guidance and support to clients on leveraging APM / Observability data to drive proactive performance management.
• Collaborate with cross-functional teams, including developers, operations, and business stakeholders, to drive best practices and continuous improvement

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          2 Mandatory Skills Good understanding and experience on:

• Strong experience in implementing and managing New Relic APM / Observability Tools)
• Proficient in working with monitoring agents, setting up instrumentation, and integrating Observability tools with application frameworks and platforms
• Assessment of the right metrics, and traces to be configured relevant to the Tech stack
• Proficiency in configuring and customizing APM / Observability tools and should be capable of working on the data on boarding (eg: Db connect, Linux, Windows, Azure and other data sources) to monitor various application stacks, including web, mobile, and cloud-based applications.
• Understanding of application performance metrics, tracing, and profiling techniques.
• Knowledge of log management and analysis activities
• Expertise in troubleshooting performance issues, conducting root cause analysis, and implementing performance optimization strategies.
• Strong knowledge of distributed systems, microservices architectures, and cloud technologies (e.g., AWS, Azure, GCP).
• Experience in analyzing Observability data, identifying performance patterns, and making data-driven recommendations.
• Familiarity with CI/CD pipelines and DevOps practices in a cloud context
• Excellent problem-solving and analytical skills to diagnose complex performance issues and recommend effective solutions.
• Strong communication and presentation skills to effectively communicate technical concepts and findings to both technical and non-technical stakeholders.
• Good hands-on with scripting languages like Python or PowerShell for automation and extending APM tool functionality.
• Ability to work collaboratively in cross-functional teams and manage client relationships effectively.
• New Relic full stack observability practitioner

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3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution

• Capturing all the requirements and clarifications from the client for better quality work
• Taking feedback on the regular basis to ensure smooth and on time delivery
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
• Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
• Timely Response to customer requests and no instances of complaints either internally or externally

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Deliver

No.	Performance Parameter	Measure
1.	Continuous Integration, Deployment & Monitoring of Software	100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan
2.	Quality & CSAT	On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation
3.	MIS & Reporting	100% on time MIS & report generation