Analyst Talent ServicesDeloitte Support Services India Private Limited The Deloitte Talent Services team is an exciting & challenging Talent Operations services team with a strong focus on service excellence and continuous improvement, where we strive to support and exceed expectations for all clients. This role provides operations support and specifically provisions services to our clients. This role is responsible for the effective execution of Talent processes, maintenance, and data integrity of core talent data.Work you will do As a Talent Services Analyst, you will be responsible for:

Administering employee central (lifecycle and non-lifecycle) transactions, adhering to agreed processingpractices and SLAs

Timely management of queries received through the team inbox, the service support tool (ServiceNow), andincoming calls/incidents

Preparing contracts for employee change of conditions relating to transfers, promotions, visa, leave ofabsence, remuneration increase etc

Providing first level response to stakeholders around procedure queries

Maintaining business process documents in relation to Employee Central/other Talent services sub processes

Updating contracts/work rights in HRIS and relevant trackers on real time basis

Assisting with the management of personnel files

Working as an effective team member, sharing knowledge and assisting coworkers

Timely interface with payroll and other support teams to communicate changes and ensure smoothtransactions

Escalate issues as appropriate to the Talent Services Assistant Manager

Trouble shooting employee queries and escalating as appropriate

Proactive input to Talent Services Assistant Manager/Lead on development of the talent services function

Proactively identifying & raising potential issues to the USI Assistant Manager/Lead for discussion with theonshore Talent Operations Manager and lead the team to take the necessary agreed and cascaded actions

Assisting with other Talent Services tasks wherever required

Work location: Hyderabad Shift timings: 6.30 AM to 3.30 PM The team The Finance & Shared Services team at Hyderabad supports a wide variety of capabilities like management and financial reporting, accounts payable, debtor management, payroll, data quality, finance system support, IT services, Business Intelligence development, client and engagement acceptance, and client contract management activities.

In addition, we have other sub-teams under FSS which provides services related to Talent Operations services and Excellence. Talent Services manages the life cycle and non lifecycle transactions for the employees of client and ensures a seamless employee experience from onboarding until exit. Our goal is to embed a culture that focus on what is important for our client and a priority for Deloitte. Such a culture empowers our people and gives them the capacity to act. It also reduces adverse outcomes and helps to cement our reputation for first class service delivery.

Key skills required

This role requires high level of attention to detail, taking responsibility for multiple actions and activities withintight deadlines. This role requires the incumbent to maintain strict confidentiality with regard to the process

Team player with a positive attitude, strong verbal and written communication skills, and excellentinterpersonal skills

Should possess strong stakeholder skills, with the ability to build relationships at all levels

Is able to work under pressure and adaptable to change

Demonstrates integrity and is capable to identify quality issues and suggest controls

Able to exercise own initiative, be proactive and able to recommend appropriate solutions to problems

Qualifications required

Bachelors or Post Graduate degree with 2 to 3 years of relevant experience preferably in HR Shared Servicesenvironment

Preferred

Technical Knowledge of SAP Success Factors or other similar HRIS

ServiceNow Ticketing tool.How