Provides clinical education to nursing staff and conducts CNE and departmental classes as per the schedule. Handles customer related complaints with utmost priority and vigilance. Collaborates with customer care team and Nursing incharges in rectifying the customer issues. Maintains the Net Promoter Score (NPS).

About the Role

To track the customer related complaints through Zykkr and Post Discharge calls and close them within 24 hours. To provide educational leadership to patients and care providers to enhance specialized patient care within established clinical protocols.

Responsibilities

To plan, organize, delegate, supervise, coordinate and evaluate the activities of the clinical nurse educators/staff nurse in attaining the set goals or targets in the field of training & education.
To possess thorough knowledge and understanding of clinical protocol, procedures, and standards within area of nursing expertise.
To have the ability to provide operational guidance and leadership to technical staff in area of specialty.
To have the ability to assess educational needs and design and develop responsible curricula for the nursing staff.
To possess working knowledge of the use of established clinical and preceptorship models in the development of clinical education programs.
To have technical leadership skills within area of expertise.
To have advanced nursing skills in area of specialty.
To assist patients and caregivers with educational needs, problem resolution, and health management across the continuum of care.
To collaborate with medical providers, patient care staff, and unit management in the planning, implementation, and delivery of educational curricula.
To initiate clinical skills development programs within the parameters of established clinical and preceptorship models; monitors trends and implements educational strategies to ensure compliance with quality standards and parameters.
To provide direct specialized nursing services to an assigned group of patients, providing specialized patient care within nursing protocols and assisting in the performance of all related nursing duties.
To develop patient care plans, incorporating evidenced-based research and national standards.
To serve as a clinical resource for unit management to ensure quality patient care.
To educate technical and patient care staff in the use of new equipment, supplies, and instruments; coordinates in-service training and workshops for appropriate staff.
To perform miscellaneous job-related duties as assigned.

Qualifications

M.Sc nursing, registered under State Nursing Council
2-3 years of experience as a nurse educator

Required Skills

To be Quality & Safety Consciousness.
To process basic computer skills: Microsoft Office skills to include Word, Excel, Access, PowerPoint, Project and SharePoint.
To be familiar with data entry systems (e.g., electronic medical records/electronic health records).
To possess the aptitude & ability to learn new information systems and software programs.

Preferred Skills

To be able to plan, implement, and evaluate individual patient care programs.
To have highly developed verbal and written communication skills and the ability to present effectively to small and large groups.
To possess strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
To utilize effective communication skills.
To adhere to the grooming standards.
To adhere to the hospital policies.
To be aware of the departmental vision, mission, objectives and its implementation.
To maintain punctuality and discipline in the unit.
To be creative and incorporate innovations in work.
To work collaboratively and support efforts of team members.
To follow strict infection control protocols.
To demonstrate exceptional customer service and interact effectively with physicians, patients, visitors, staff and the broader health care community.
To have strong organizational, analytic and interpersonal skills.
To have well developed interpersonal skills.
To demonstrate ability to work well within a diverse team.
To possess the ability to work with limited direction and deliver projects on time.
To have commitment to Patient and Staff Safety.
To have commitment to research and quality improvement.
To possess the ability to manage change.
To be able to priorities workload.

Nursing Instructor

Manipal Hospitals (MHEPL)

Job Description

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