NonStop Customer Project Manager

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

Responsibilities:

• Deliver Project Management services for the NonStop with the ultimate objective of driving customer demand with measurable financial impact. 

• Lead and manage end-to-end project execution, ensuring that all project components align with customer requirements and contractual commitments. 

• Collaborate with cross-functional teams, including the account team, delivery personnel, and management, to ensure successful project execution. 

• Take full ownership of project objectives and outcomes. Ensure that project goals are achieved, and performance meets or exceeds the customer's expectations. 

• Equip and enable the team to execute with excellence: track and monitor progress, define key performance indicators, behavior drivers, or success metrics/OKRs. 

• Report status against projects and customers; facilitate regular team “look-back” debriefs to capture lessons learned, VoC and other survey/feedback insights, iterate and continuously improve project management practices and approaches for productivity and future planning. 

• Establish a trusted and consultative relationship with internal teams as well as with customers. 

• Acts as single point of contact for customer escalation being managed under his/her responsibility ensuring management is briefed, consulted and informed of any escalation.  

• Lead and oversee the timely data entries from technical consultants in the projects under his/her responsibility as well as data accuracy and dashboard, working closely with the practice leaders.  

• Lead the financial reporting (revenue and cost) for all engagements working closely with the Finance Practice Lead to ensure financial billing is reported accurately. This includes the review of the data through established governance e.g. MBRs, QBRs etc.

What you need to bring:

Education and Experience Required:

• Bachelor's or master's degree in business management, Engineering, Computer Sciences, or equivalent.
• PMP/PMI certification preferred
• Typically, 5-7 year's experience.
   

Knowledge and Skills:

• Experience designing and developing project and program planning tools and software packages to create, manage, and track project results.
• Excellent analytical and problem solving skills.
• Demonstrated business acumen, understanding of organizational strategy, and successful experience managing all aspects of cross- business unit programs, including communicating with internal and external stakeholders and directing matrixed teams and resources.
• History of innovation with examples of developing new technical, engineering and/or manufacturing processes.
• Excellent written and verbal communication skills; mastery in English and local language.
• Ability to effectively communicate program management architectures, plans, proposals, and results, and negotiate options at business unit levels.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.