Non EB Claims Manager

The purpose of the Claims Role is to effectively manage the claims process for clients, ensuring a smooth and fair settlement of claims. The role involves reviewing and validating claims, liaising with insurers, advocating for clients' interests, and guiding them through the claims process to achieve a satisfactory outcome.

Key Expectations of the Role

Claims Processing and Documentation:

• Accurately review and process claims in adherence to established protocols and guidelines.
• Ensure all necessary documentation is collected and maintained for each claim, including client statements, accident reports, and relevant records.

Client Advocacy and Communication:

• Act as the main point of contact for clients during the claims process, providing timely updates and information.
• Advocate for clients' interests and rights, ensuring a fair and just settlement of claims.

Settlement or Compromised Settlement:

• Engage in substantiating the claim to the insurers to secure optimal claim settlements for clients.
• Ensure that settlements are fair and appropriate, considering policy terms, legal requirements, and clients' expectations.

Conflict Resolution and Customer Service:

• Address client concerns, disputes, and inquiries related to claims in a professional and timely manner.
• Facilitate conflict resolution and maintain positive client relationships throughout the claims process.