NOC & IM Engineer(L2) – Technical Associate
Genpact
0 - 3 years
Hyderabad
Posted: 28/06/2025
Job Description
Responsibilities
Responsible for Monitoring of Production site and services across the Enterprise. Detect issues and execute Runbooks or Escalate to the appropriate Service Owners for Investigation.
Responsible for managing Service now tickets.
Facilitate in the resolution of Major incidents across the Enterprise to bring services back to normal state and mitigate impact.
Ensure incident communication to stakeholders is consistent, clear, concise, and made in a timely manner.
Perform Postmortem for all Major Incidents to find the root cause once incidents are resolved to permanently fix the problem and support continuous improvement.
Ensure standardized methods, processes and procedures are used for all changes.
Facilitate efficient and prompt handling of all changes.
Perform Change Governance and run CAB Meetings.
Oversee processes & tools for Incident, Problem and Change Management.
Define, generate and publish KPI/metrics for transparency into incidents and teams affected, problems and root causes, change requests to production environment.
Hands on experience on Incident, Problem and Change Management.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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