NOC Engineer

About Position:

The NOC Engineer Datadog & Azure Monitor plays a critical role in ensuring the stability, availability, and performance of the organizations cloud and application environment. As part of the Network Operations Center (NOC), you will be responsible for realtime monitoring of infrastructure, applications, and services using advanced observability platforms such as Azure Monitor and Datadog.

• Role: NOC Engineer
• Location: All Persistent Location
• Experience: 3 to 8 years
• Job Type: Full Time Employment

What You'll Do:

• The NOC Engineer Azure Monitor & Datadog is responsible for 247 monitoring of Azure cloud infrastructure, applications, and critical business systems. The role includes alert analysis, incident triage, escalation, troubleshooting, documentation, and ensuring operational stability following defined SOPs and SLAs.
• This role also supports HCM application operations, ticket lifecycle management, coordination with stakeholders, and ensures uninterrupted service availability
• Monitor Azure resources (VMs, App Services, Storage, Network, Databases) using Azure Monitor.
• Monitor cloud and application performance using Datadog dashboards, metrics, logs & alerts.
• Conduct proactive health checks to prevent outages or service degradation.
• Identify anomalies through log analytics, metrics, and application insights.
• B. Alert & Incident Management
• Acknowledge and triage alerts raised by Azure Monitor, Datadog, or internal tools.
• Perform L1/L2 troubleshooting:
• Server & network checks
• Log reviews
• Resource utilization analysis
• Create, update, and manage incident tickets in ITSM tools (ServiceNow, Jira, Remedy, Salesforce).
• Ensure all incidents are handled within SLA timelines.
• Manage bridge calls and coordinate with internal/external technical teams during P1/P2 issues.
• C. Operational Support
• Support planned maintenance, deployment activities, and post-change validation.
• Monitor stability after patching, releases, and infrastructure modifications.
• Work with vendors during global outages or infrastructure escalations.
• Provide shift handover reports with precise updates and open incidents.
• D. HCM Support Responsibilities
• Handle HCM tickets via Salesforce or other ticketing platforms.
• Maintain team rosters, availability sheets, resource lists, access logs, and backup plans.
• Ensure documentation of incident reports, RCAs, escalations, and runbooks.
• Track shift allowances, resource onboarding, and access provisioning.
• E. Documentation & Reporting
• Maintain SOPs, KB articles, troubleshooting guides, and runbooks.
• Document incident summaries, RCA reports, and monitoring dashboards.
• Generate daily, weekly, and monthly operational reports.

Expertise You'll Bring:

• Hands-on experience using Azure Portal for L1-level cloud operations & monitoring.
• Experience with monitoring tools such as Datadog, Azure Monitor, or equivalent.
• Familiarity with ITSM & ticketing tools such as ServiceNow, Jira, or BMC Remedy.
• Strong understanding of alert triage, incident management, and SLA-driven operations.
• Basic troubleshooting skills in networking, servers, and cloud environments.
• Working knowledge of HCM support workflows is an added

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."