Nice Cx One
TCS
4 - 12 years
Hyderabad
Posted: 27/11/2024
Job Description
| 1. Responsible for providing L1 support for Nice CXONE related Incidents and Service Requests 2. Duties and responsibilities include handling calls, providing support, troubleshooting and ensuring customer satisfaction using varies channels (Voice, Chat, Email and Web) 3. Experience in Nice CXONE contact center solution 4. Nice CXONE contact center L1/L1.5 troubleshooting skill for Access, Call, License and Performance related issues 5. Leverage knowledgebase to troubleshoot the issues and route the tickets to respective support groups accordingly 6. ITIL Certification |
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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