Nexthink Administrator | 4 To 6 Years | Bengaluru
Capgemini
2 - 5 years
Bengaluru
Posted: 01/05/2025
Job Description
Job Description
Nexthink On-Premises and Nexthink Infinity Skills
Primary Skill
sPrimary Skill: Nexthink On-PremisesKey Responsibilities:System Monitoring: Oversee the performance and health of Nexthink on-premises systems.Incident Management: Identify and resolve issues impacting end-user experiences.Data Analysis: Analyze data to provide actionable insights for IT service improvements.Collaboration: Work with IT teams to implement solutions and optimize system performance.Reporting: Generate detailed reports on system performance and user experience metrics.Maintenance: Ensure hardware resources are performing well and are properly sized according to requirements.Training: Onboard new Nexthink engineers and provide regular training on new features and updates.Primary Skills:Expertise in Nexthink on-premises platformStrong analytical and troubleshooting skillsExperience in IT service managementAbility to perform regular health checks and updatesExcellent communication skills12Short DescriptionSecondary Skill: Nexthink InfinityKey Responsibilities:Customer Support: Provide exceptional support to users, addressing their queries and issues.Feedback Collection: Gather user feedback to improve product features and services.Collaboration: Work with marketing and development teams to enhance user experience.Documentation: Maintain accurate records of customer interactions and resolutions.Training: Assist in training users on best practices for using Nexthink Infinity tools.Secondary Skills:Proficiency in customer supportStrong communication and interpersonal skillsExperience in digital marketingKnowledge of data analytics toolsAbility to multitask and thrive in a fast-paced environmentCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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