Location: Onsite / Client Location

Experience: 12 Years

Employment Type: Full-Time

Role Summary

* Position: Networking Support Engineer Level 1

* Function: First-line support for network incidents and service requests

* Reports to: Level 2/3 Engineers or Network Team Lead

* Objective: Provide basic troubleshooting, monitoring, and escalation support to ensure smooth network operations

Key Responsibilities

* First Response: Handle incoming tickets related to connectivity, Wi-Fi, LAN, and VPN issues.

* Basic Troubleshooting: Diagnose simple problems (IP conflicts, cable faults, Wi-Fi connectivity).

* Monitoring: Use dashboards and monitoring tools to check device health and alerts.

* Escalation: Document issues and escalate unresolved problems to Level 2/3 engineers.

* User Support: Assist employees with basic network access, password resets, and printer connectivity.

* Documentation: Log incidents, maintain ticket records, and update knowledge base articles.

Required Skills & Qualifications

* Education: Diploma or Bachelors degree in IT/Computer Science (preferred).

* Experience: 02 years in IT/network support.

* Certifications:

CompTIA Network+ (preferred)

Basic CCNA knowledge is an advantage

* Technical Knowledge:

Networking fundamentals (TCP/IP, DNS, DHCP)

Familiarity with switches, routers, and Wi-Fi APs

Basic troubleshooting tools (ping, traceroute, ipconfig)

Skills in Practice

* Customer Service: Communicate clearly with non-technical users.

* Problem Solving: Quickly identify and resolve simple issues.

* Teamwork: Work closely with Level 2/3 engineers for escalations.

* Attention to Detail: Ensure accurate documentation of incidents.

Networking Support Engineer