Network Zscaler SME

Role - Network Zscaler SME

Years of Experience - 7 to 12 years

Location - Hyderabad & Chennai

• Perform initial configuration and setup of the cloud (Internet Access, Private Access, digital experience, SAML, add-ons, etc.), specifically ZScaler.
• Assist with various implementation projects as they relate to Azure, Intune, Office 365, and application cloud migrations.
• Investigate and apply Zscaler best practices.
• Day to day administration of the ZScaler tool.
• Document Zscaler standard operating procedures and protocols.
• Create Zscaler dashboards and reports to monitor and ensure SASE health.
• Coordinate and leverage threat intelligence to prevent and remediate vulnerabilities and threats.
• Receive and fulfill technical work assignments via ServiceNow
• Fulfill policy requests to fine tune operations of the zscaler following Standard Operating Procedures.
• Monitor, troubleshoot and resolve user experience issues and provide remediation recommendations.
• Assist other system and security engineers in optimizing policies and user configuration.
• Reply to all customer inquiries within the required SLA and MTTR.
• Document issues and escalate to next tier or vendor support, as necessary.
• Monitor systems consoles and remediate alerts.
• Perform policy administration for web proxies, URL filtering, secure web gateway, and data loss prevention.
• Integration with Microsoft products like Azure Active Directory and Microsoft Conditional Access Policies.
• Zero Trust awareness and experience a plus.
• Zero trust certifications a plus.
• Vendor certifications a plus.
• Zscaler implementation experience is required.
• Experience in the development of security policies for:
• Firewalls
• Secure Web Gateway
• Web Proxy
• Data Loss Prevention
• Anti-virus