Analyst Network Operations - Deloitte Support Services India Private Limited
Work you'll do
You will be responsible to performs technical analysis of issues and outages as they occur across Deloittes Core IT Systems. This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. The Service Reliability Center (SRC) Analyst is responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. This job role requires the individual to support during the US business hours. The TOC analyst may also perform basic system administration tasks such as network/system troubleshooting and executing various scripts.
The position requires existing knowledge and experience combined with demonstrated excellence in taking ownership of problems, leading technical discussions, transferring knowledge and innovation.
Roles and Responsibilities:
- Responsible for proactively monitoring and handling problems related to Routers and switches in Deloitte Network
- Troubleshoot circuits with local exchange and long-distance carriers.
- Escalate calls to vendor/principal whenever required.
- Troubleshooting and monitoring the LAN connectivity of the entire Deloitte network
- Troubleshooting basic network issues on-site and escalating problems to the higher level of support, when required
- Responsible for maintaining technical and operational documentation and training materials for installation and configuration activities.
- Monitor the network traffic and troubleshoot the networks in case of problems.
- Responsible for monitoring and configuring changes in the network to ensure the best possible application performance for the end-users.
- Monitor & resolve issues of WAN links for issues including Latency and Packet loss.
- Hands on experience in supporting & resolving Enterprise Cloud Networking related incidents/events
- Knowledge of Cloud service providers and their offerings
- Experience in ITSM modules including ServiceNow.
- Manage and troubleshoot the complex BGP and OSPF networks.
- Monitoring and troubleshooting of Core OSPF configuration over multiple network types
- Manage VLANs, Trunks, Ether channels, and implement VTP, STP on the catalyst, and Nexus switches
- Configuring Catalyst port security and Spanning tree security on 2900, 6500 series Cisco switches
- Excellent communication skills, both written and verbal, are essential for coordinating efforts and providing updates during major incidents
- Support multiple technical teams in 24 x 7 operational environments with high uptime requirement supporting during US Business hours
- Help reduce the teams average MTTR
- Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provide inputs for Root Cause Analysis
- Strong analytical and problem-solving skills to assess incidents, identify root causes, and develop effective solutions
- Highly Motivated, self-starter who has a very strong desire to learn
Data Analytics:
- Collect and interpret data. Identify patterns and trends in data sets.
- Generate reports (including ad hoc reports), charts and visual presentations. Present data to team member and senior management.
Tools Knowledge:
Experience in tools including SolarWinds, Thousand Eyes, NetQoS and ServiceNow
Education: Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
Years of Experience: 1-3
Relevant Experience: Directly related experience including working knowledge in Technology Operations, and Incident/Major Incident or Problem Management.
Technical Skills:
- Strong knowledge of networking concepts including Switching and Routing
- Experience in Cisco Enterprise Networking (Routing & Switching).
- Good understanding of dynamic routing protocols (OSPF, BGP) and the concepts of IPv6, Multicast, STP, VPC & TCP/IP, MPLS, VPLS, DNS, DHCP, AD, Cloud, Internet, MPLS, VPLS, E-LAN
- Excellent communication skills and vendor management skills
- Proactive and detail-oriented mindset, with a focus on continuous improvement and delivering high-quality results.
Certifications Preferred
- CCNA
Core Competencies
- Prior experience in Systems and Network Tools Monitoring
- Strong communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
- Proactive and detail-oriented mindset, with a focus on continuous improvement and delivering high-quality results
- Excellent communication skills and vendor management skills
- Good understanding of networking concepts, L1 - L7 protocols
Work Location
Hyderabad