Job description TAC engineer Netskope

Location Chennai/Bengaluru(Work From Office)

Shift: Night Shift

Graduation mandatory

Primary Skills:-

Excellent Communication Skills.
Candidate should have very strong fundamental core networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues
Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
Familiarity with DLP and Encryption gateways.
Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive) etc
International Support experience preferable.
CCNA certification is preferable

Roles and Responsibility:-

Experience in TAC Environment like Firewall and SASE domains
Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
Check the case queue and clear the cases in it before the end of the shift
Help customers with Netskope products and services.
Update ZD with case updates and set SLA accordingly
Manage caseloads & backlog in a timely manner, drive them for a closure

Take ownership for problem resolution, problem reproduction and escalation.

Network Security Engineer