Experience: 4 10 Years

Work Location: Hyderabad

Work Mode: Work from Office

Primary Skills:

Routing & Switching: Strong understanding of L2/L3 networking
Load Balancers/WAF: Hands-on experience with A10, F5, Citrix NetScaler
Firewalls: Working knowledge of FortiGate, Palo Alto, Cisco ASA, Checkpoint
Switches: Configuration and troubleshooting on Dell and Cisco switches
Virtualization Networking: VMware Networking concepts
Cloud Networking:
Azure: VNet, Peering, NSG, UDR, VPN (S2S/P2S), Load Balancer, ExpressRoute, App Gateway (WAF), CDN, Azure Firewall, DDOS, DNS, Azure Virtual WAN, Front Door, Bastion, NVA, Network Watcher
AWS, OCI, GCP: Exposure to networking services on these platforms

Job Responsibilities:

Design and implement complex network architectures and cloud network solutions
Actively troubleshoot and resolve customer issues related to on-prem and cloud networks
Plan and execute deep-dive technical activities and lead network-related projects
Manage and close support cases efficiently using internal ticketing systems
Ensure SLA compliance, incident lifecycle management, and knowledge base contributions
Drive process improvement and maintain documentation in the central repository
Participate in on-call support rotation
Collaborate cross-functionally to align network infrastructure with business needs
Mentor team members and share technical knowledge through how-to guides and meetings

Requirements:

Hands-on experience in routing, switching, and firewall/load balancer technologies
Strong background in hyperscale cloud networking (Azure mandatory; AWS, OCI, GCP desirable)
Exposure to ITIL practices; ITIL certification is a plus
Experience working with ticketing tools and monitoring systems
Excellent communication and presentation skills
Ability to handle client interactions, understand requirements, and suggest solutions
Must be self-driven, proactive, and capable of managing deadlines

Certifications (Preferred):

Network Security Engineer