Network Operations Technician

About Company

Concentrix is a technology-enabled global business services company specializing in customer engagement and business performance. With more than 4,00,000 staff, Concentrix is present across 40 countries and six continents. We are considered as a category leader in the CXM (Customer Experience Management) Services. You may please visit the website-

Role - NOC

Location - Bangalore / Gurgaon/ Pune

Experience: 2- 5 Years

Mode of Work - Hybrid

Shift Timings- US Shift timings

Notice Period: Immediate to 15 Days max

JD

Duties and Responsibilities:

• Support a follow-the-sun operations center strategy to monitor and troubleshoot networks, servers, applications, and core infrastructure using tools such as Solarwinds, Microsoft 365 Platform, Pagerduty and other monitoring platforms to ensure 24/7 uptime for business-critical systems and applications
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server and storage resources, systems and key processes; reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Perform daily operational network & system infrastructure checks and balances for Production environments
• Assist with administering and gathering required components and documentation of annual compliance audits
• Perform diagnostics by retrieving performance statistics on networks from symplrs network infrastructure and cloud operations
• Execute & coordinate on-call escalations for 24x7x365 infrastructure & hosted environments
• Initiate incident management & response with structured escalation levels for Production issues
• Monitor various portals, applications and monitoring consoles to maintain availability & performance metrics
• Maintain network and systems preventive maintenance logging efforts to ensure network and data integrity
• Provide capacity planning metrics on production infrastructure for forecasting purposes
• Update and maintain procedural documentation for accuracy
• Monitor Security portals for case intake and triage and follow specific investigation and escalation procedures.

Skills Required:

• Understanding of intermediate to advanced administration of monitoring tools sets used to enterprise systems and applications
• Ability to work with different time schedules when peers and escalation staff will be located throughout a global environment
• Knowledge of computer and/or network security systems, applications, procedures and techniques
• Ability to understand troubleshooting and maintenance of networks and related hardware and software
• Excellent time management skills, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
• Ability to analyze infrastructure issues and escalate to appropriate resources according to established SLAs
• Ability to follow detailed procedural documentation and execute pre-defined play book processes based off flow chart logic
• Excellent written and verbal communication skills to all levels of the company and ability to communicate technical information to nontechnical personnel
• Attention to detail and organized
• Ability to work independently and as part of a team

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