Network Operations Representative
Accenture
3 - 5 years
Hyderabad
Posted: 27/03/2025
Job Description
Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.
Must have skills : Network Security Management
Good to have skills : Network Security Operations
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Network Operations Representative, you will configure, integrate, and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. You will also manage back office system data records and support customer activations and configuration adjustments. Your typical day will involve ensuring the smooth functioning of the network and providing timely support to customers. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Ensure the smooth functioning of the telecommunication network elements. - Integrate and manage the life cycle of network elements and associated configuration. - Manage back office system data records. - Support customer activations and configuration adjustments. - Provide timely support to customers. • The key responsibilities are highlighted below. The candidate is o Expected to build, deploy, configure, manage & troubleshoot the LAN/ WAN network using the skills mentioned along with configuration for high availability. Also carryout hardening of the devices as per the laid guidelines o Primary responsibility would be to recover the network from any outage and ensure timely performance management activities are being carried out. o Expected to provide advance level of support to be provided for ensuring that the SLA/ OLA/ TAT parameters are met. o Required to be knowledgeable in other Infrastructure components (like AD/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers etc. and TCP/IP concepts in order to assist in pinpointing problems that may or may not involve the network operations o Required to be versed with various eco-system software packages (mentioned above) for such activities as monitoring, configuration and troubleshooting as well as remote management. o Expected to coordinate for repairs, replacements, patches or upgrades of hardware/ software with third party vendors / OEMs and business partner in order to minimize impact to SLA by following Material Management & Movement processes (if required). o Expected to assist in troubleshooting connectivity failures which impact services like Monitoring, Backup, etc. Expected to provide inputs for Shift-wise/ Daily/ Weekly/ Monthly reporting requirements in addition to the Asset Management record updation/ modification requirements. o Expected to prepare RCA reports and suggest mitigation strategies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Security Management. - Good To Have Skills: Experience with Network Security Operations. - Strong understanding of network security management principles. - Experience in configuring and managing network security devices. - Knowledge of network protocols and technologies. - Familiarity with network security best practices. - Ability to troubleshoot network security issues. - Excellent analytical and problem-solving skills. • Expert level skills in configuring & troubleshooting of Network devices (LAN Switches/ Router/ Load Balancers). Preparing the Hardening Guidebook and necessary automation tool-kit. Also carryout hardening of the network devices as per the laid guidelines. • In-depth knowledge and experience in configuring & troubleshooting of Security devices (Firewalls/ IDS/ IPS). • Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup, etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO. • Configuration of routing & switching protocols like BGP, OSPF, STP, RSTP, etc. and troubleshooting of the same • Integration with Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers, etc. • Expert level knowledge of IP addressing schemes (IPv4 & IPv6) • Knowledge of log co-relation engines/ methodology would be an advantage • Should have worked in Remote Management environment using tools. Additional Information: - The candidate should have a minimum of 3 years of experience in Network Security Management. - This position is based at our Hyderabad office. - A 15 years full-time education is required. • Should have technical OEM certifications for Network & Security products or technologies (Routers, Switches, Load Balancers, WAN Accelerators, Firewalls, IDS/IPS, VPN Gateways, etc.) • Knowledge or experience of using Enterprise Service Management tools for automated testing, Monitoring (for OS, Network, Applications, etc.), Event correlation engines, Service desk (ITIL compliance, workflow and Self Service), etc. • Exposure to technologies like Cisco ACI, FTD firewalls, load balancers • Demonstrated problem solving skills, strong conceptual and analytical skills along-with ability to work as an effective team member. • Excellent verbal and written communications skills. • Soft skills – Interpersonal relationship management, Time Management • B.E./B.Tech in Electronics/ Computers/ IT/ Electronics & Telecommunication/ or other relevant streams. • Experience of 5 to 7 Years in the field of IT infrastructure projects & operations, preferably in Data Centers, Large IT Setup, Mission Critical IT Infrastructure in Telecom/ Banking/ etc.15 years full time education
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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
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About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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