Network Operations Engineer

In this role you will:

• Identifying actionable incidents using a monitoring system, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors.
• Join major events/incidents calls, use technical and analytical skills to resolve network issues that impact Oracle customer/service, coordinate with SMEs, and provide RCA.
• Fault handling and escalation (identifying and responding to faults on OCI’s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
• Development of knowledge and skills in network and system administration, particularly with regard to OCI’s own architecture and platforms.
• You will leverage automation to execute work and develop scripts for routine tasks.
• Executing network changes following the defined Oracle change management process.
• Maintain records of equipment failure and liaise with engineers and suppliers as necessary.
• Contribute to team documentation (runbooks, operations guides, technical documentation) and assist in the onboarding of new hires to the team.
• Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met.

Work with a world-class team located across the world - the OCI Global Network Operations team who supports the network infrastructure environment across the globe. 

Career Level - IC2