Role: NOC Eng II

Location: Hyderabad

What Youll be Responsible for,

Responsible for 24x7 proactive monitoring of platforms using various tools and email alerts.
Incident tracking and handling. Create Incidents based on severity and assigning it to respective teams and follow up with teams and update the status as per SLA/TAT.
Critical, Major incident Handling by creating a bridge call for every incident and work with respective teams towards the resolution.
Basic troubleshooting of Incidents and alerts
Root Cause analysis support post incident.
Release/Change Management: Email notifications for planned and unplanned maintanance activities.
Publish health and performance of platforms and monitor KPIs against defined SLAs.
Document errors in Known Error database(KEDB), update & maintain Incident and problem management in tools like Freshdesk and JIRA.
Installing and configuring alerts for network, infrastructure, Storage, K8, applications, and databases using various tools like Solarwinds, Grafana, ELK
In charge of ongoing enhancement, refining alerts, enabling tools for proactive notifications, and minimizing disruptions.

What Youd have?

Skilled in utilizing monitoring tools such as SolarWinds, ELK, Grafana, Netdata, OpenObserve
Strong communication skills to effectively to handle incidents and calls.
Knowledgeable about network protocols (TCP/IP, DNS), network hardware (routers, switches, firewalls), and related concepts (LAN/WAN, VPN, MPLS).
Knowledgeable on ITIL V4 framework
Proficient in MySQL and Linux environments.
Experience in alert mitigation and optimization.
Experience in writing SQL queries.
Basics of scripting languages (Shell/Python).

Why join us?

Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

www.tanla.com

Network Operations Center Engineer