Network Operations Center Analyst

Role Purpose:

The NOC Analyst is responsible for providing high-quality operational support, hosted infrastructure, and cyber security services. Working within a follow-the-sun support model, the role ensures service continuity and optimal performance for a global customer base. The NOC Analyst will analyze, troubleshoot, and resolve critical incidents, support business change control, and contribute to service improvement initiatives.

Key Responsibilities:

Operational Support

o Provide daily operational support and maintenance of Continent 8 infrastructure.

o Monitor system availability and performance to minimise downtime and optimise customer services.

o Support customer requirements to maintain a 99.9% continuous service level.

Incident & Problem Management

o Troubleshoot network-related issues and perform root cause analysis.

o Respond promptly to incidents and manage escalations effectively.

Collaboration & Documentation

o Work closely with Level 3 technical teams across DC Hosting, Cloud, and Network services.

o Participate in technology projects across data centre, network, and cloud domains.

o Create and maintain operational and support documentation.

Qualifications & Experience:

2-5 years of experience in network operations and support environments.

Strong customer service orientation and communication skills.

Experience with IP service management (change and incident management).

Knowledge of technologies such as Cisco Meraki, ASA firewall, Juniper hardware, VMware, Nutanix, Microsoft enterprise suite.

Familiarity with network monitoring tools (Cacti, MRTG, SolarWinds).

ITIL, CCNA, JNCIA, VCA, or Microsoft certifications desirable.

Experience monitoring large international networks in a global business environment is advantageous.

Key Competencies:

Technical Troubleshooting & Problem Resolution

Customer Service Orientation

Attention to Detail & Documentation

Collaboration & Teamwork

Ability to Work Under Pressure

Continuous Learning & Adaptability