Network Management Specialist

We are seeking an experienced Senior OSS/NMS Technical Lead to provide strategic direction and hands-on expertise in our IT application domain. This role offers the exciting opportunity to lead a small team of 2-3 developers while spearheading the development, operations, and continuous improvement of network management systems. You'll play a pivotal role in aligning technical solutions with telco-specific processes, ensuring robust service delivery and adherence to industry standards. If you thrive on solving complex challenges in OSS/NMS environments and have a knack for fostering collaboration across teams, this position is your chance to make a significant impact.

Exp: 5 - 15 years

Location: Pune

Key Responsibilities:

• Deliver technical leadership in the NMS IT application domain, with the potential to guide and mentor a small team of 2-3 developers.
• Serve as a specialist in OSS/NMS network planning, setup processes, and service delivery mechanisms.
• Lead in the technical domain, leveraging deep knowledge of OSS/NMS application solutions tailored for telecommunications.
• Ensure development adheres to Telco Service Assurance processes, including ITSM, T2R, and FCAPS frameworks.
• Implement telco-specific solutions incorporating protocols such as SNMP and telemetry.
• Oversee the delivery of development projects and operational support for NMS/OSS applications and platforms like SMARTS, Cramer, Wat4Net, Ciena, and NOKIA.
• Manage the efficient delivery of requirements through strong coordination with business teams.
• Lead the analysis and implementation of DevOps and CI/CD methodologies using tools like Jenkins, GitLab, and Kubernetes, while providing training and support to team members.
• Provide senior management with comprehensive visibility and reports on end-to-end service management of the NMS application estate, highlighting any issues or risks.
• Identify opportunities for continuous improvement and technically lead the implementation of ITIL processes, including incident, problem, and change management under EXA CAB, as well as ticket and service request handling.
• Offer application support to business users and the team for issues escalated from the NOC, covering application integration and underlying setups.
• Develop and document new processes to streamline IT NMS application development and operations.

Required Qualifications and Skills:

• Proven experience in technical leadership within OSS/NMS domains, ideally with team management responsibilities.
• In-depth knowledge of telco-specific protocols (e.g., SNMP, telemetry) and Service Assurance processes (ITSM, T2R, FCAPS).
• Hands-on expertise with NMS/OSS platforms such as SMARTS, Cramer, Wat4Net, Ciena, and NOKIA.
• Strong background in DevOps and CI/CD tools including Jenkins, GitLab, and Kubernetes.
• Familiarity with ITIL processes for incident, problem, and change management.
• Excellent communication skills for coordinating with business teams and providing senior-level reporting.
• Bachelor's or Master's degree in Computer Science, Telecommunications, or a related field; 8+ years of relevant experience preferred.