Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
 

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Responsibilities :

• Validate order as per the scope of work
• Network Config Mandatory attributes assignment and validation
• Coordinate with Order Managers to finalize on the exact scope before config build
• Review the network design shared by design team
• Built network config as per the scope and design
• Join customer edge device activation calls , lead the call and deploy the required device configuration
• Coordinating with L2 tech’s for complex issues
• Troubleshooting on network issues coordinating with various stakeholders

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Skills :

•    Telecom Domain/IT related knowledge
•    Good Verbal and Written Communication skills
•    PC literate with good system navigation skills
•    Understanding of MS Office (Excel, Word, Outlook) 
•    Strong focus on delivering results in a team environment, working together to deliver the teams objectives.
•    Good Logical though process

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• • Voice 50% Non Voice 50%

    Rotational shift, with rotational week offs (working flexibility on weekends is required)

    Should be a Graduate

    Fresher/Experienced

    Fresher - Experience is not mandate Experience - Minimum of 1 year experience

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